Your confidence, trust and safety is our priority

Annually there are 239,020 weddings in the UK. That’s a lot of opportunities to make sure happily married couples are beyond thrilled with their wedding entertainment. We want to make sure there is complete confidence and trust between client and act, right from the get-go.

Overview

Safety by design

That Amazing Wedding is designed with safety – both online and off – in mind

Risk Scoring

Every That Amazing Wedding booking is scored for risk once confirmed. We monitor and evaluate signals that help us flag and investigate suspicious activity before it happens.

Preparedness

We provide all bookings with a briefing template to ensure both client and act are 100% on the same page. As experienced industry insiders we’re also able to provide guidance, support and advice to clients and artists to ensure super smooth wedding performances.

Secure Payments

Our secure platform ensures your deposit is taken securely. The final balance is paid direct to the artist before the performance in the artist’s preferred method, which is usually cash or BACS. 

Scam Prevention

Always communicate with acts through the That Amazing Wedding prior to booking. As long as you book through That Amazing Wedding – you’re protected by our multi-layer defence strategy.

Know What to Expect

We make it simple for you to get to know more about any artist as well as what they can provide, and what they require before booking.

Profiles

All acts on That Amazing Wedding have a profile to help brides and grooms to get to know the artists. To book or supply, you’ll be asked to provide That Amazing Wedding with your full name, date of birth, phone number, and email address.

the supreme collective profile capture
Wedding entertainment communication chat

Direct Contact

After booking, you can keep in contact with each other in whichever way you find easiest, whether that’s email, phone, messenger or whatsapp. We’re here to offer guidance and can provide template briefings should it be needed.

Reviews

If you’re curious about what others thought of a potential act all you have to do is look at their reviews. Acts can submit reviews from their previous gigs and clients can review acts after a booking. These reviews made from bookings on That Amazing Wedding’s platform will be marked as verified, so you know the reviews with a verified tick are based on actual experiences.

Rhona Downie - That Amazing Wedding Founder

We’re here if you need us

Our team is standing by to help make things right with booking assistance, refunds, reimbursements, and securing public liability insurance for acts if needed.

Just reach out if there’s anything you need.

Booking

Every act and every client on That Amazing Wedding is unique

Here are a few ways you can help make sure your wedding goes as smoothly as possible

Search & book with confidence

Get exactly what you’re looking for by taking advantage of our many search filters, like price, act style, and add ons. Found an act you like? Be sure to read the artist’s profile description thoroughly—paying special attention to the provisions, arrival and finish times, length of performance offered, act requirements, and the cancellation policy.

Read the ratings & reviews

Look through feedback from past clients to help find the right fit for you. You’ll see detailed reviews with authentic feedback about their experience. Clients can only leave a review after they’ve booked, so you know the feedback you’re seeing is based on actual experiences.

Get your questions answered

Drop us a line to ask a potential act any questions you have about their service or act before you book. After booking, you can also message your act to coordinate specific details and stay in touch in the run up to the big day.

Always communicate & pay on That Amazing Wedding

Keep yourself, your payment, and your personal information protected by staying on our secure platform throughout the entire process – from communication, to booking and payment. You should never be asked to wire money, provide credit card information or otherwise pay an act directly before a booking has been made through That Amazing Wedding. If you are, please report it to us immediately.

Set a point of contact

Once you’ve worked out all the fine details in the run up to your big day, make sure you give your chosen act a point of contact that isn’t yourself or your partner. This can ofen be a bridesmaid, best man or wedding coordinator or wedding planner to make sure you can fully immerse yourself in your special day, and know your point of contact will inform you should anything out of the norm arise.

Research local travel alerts & warnings

Whether you’re booking with That Amazing Wedding or not, it’s always a good idea to research what’s happening on your chosen date and location ahead of time. For example if rain is expected, you’ll need to make sure you’ve got cover for the band’s equipment and your guests, or if there is a marathon on, traffic might cause delays and your suppliers should be told in advance.

We’re here for you around the clock

If your wedding day comes and something’s not quite right, reach out to us. We’re standing by to help with things like rebooking assistance and refunds or reimbursements.

Supplying

Sharing your talent and passion with someone you’ve never met can feel like a leap of faith

Here’s how you can help ensure your supplying experience, and your client’s wedding, goes off without a hitch (except for, you know, the getting hitched part!)

Set clear expectations

Your act listing should let potential clients know about the unique features and provisions of your act. Even small details like the kind of inbetween set music you can provide and whether clients are able to tailor it can help make sure clients enjoy the booking process with you.

If you have a rider, you can also outline specific requirements (like number of plug sockets, or a hot meal and refreshments) in your rider requests.

Set client requirements

Every client is asked to provide their full name, date of birth, phone number, email address, venue location and payment information to That Amazing Wedding before booking. If you require more information from the client to confirm a booking put a note in your listing and we’ll ensure that information makes its way to you.

Get to know your clients in advance

Once a booking has been made you’ll be given the direct contact details of the client. We recommend you set up a call with the client to run through the briefing with them and ensure you’re completely on the same page and get a good feel for what they’re after. 

Keep backup equipment and your PAT and PLI documents handy

It’s important to equip your act with a fall-back option should any of your equipment fail during setup or during the show. Having an additional XLR cable, a mini mixing desk, a backup mic, and a spare speaker on site can completely save the day should your main PA system fail in any way. It’s also recommended you have all of your equipment PAT certified and PLI for between £2-10 milion, which should cover most venue’s policies.  

We’re here for you around the clock

In the rare event that an issue should arise, our team is available to support you and your clients – all you have to is reach out. We offer things like rebooking assistance, refunds, reimbursements, and can book one-off public liability insurance policies to help make things right.

Community Standards

Creating a world where anyone can truly be respected requires a foundation of trust grounded in consistent expectations of client and artist behaviour. We’ve established these Community Standards to help guide behaviour and identify the values that underpin our community.

These five standards-safety, security, fairness, authenticity, and reliability-remain central pillars in our efforts to help ensure safety and foster respect.

Safety

Your That Amazing Wedding experience begins the moment you decide you want live entertainment for your wedding, or likewise want to provide live music to weddings. That’s only possible when you feel you can trust your community and feel safe. As a result, we require that you refrain from endangering or threatening anyone.

Harming yourself or others

You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, other acts of violence, or hold anyone against their will. Members of dangerous organisations, including terrorist, organised criminal, and violent racist groups, are not welcome in this community. That Amazing Wedding is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.

We take suicide, self-injury, eating disorders, and hard drug abuse extremely seriously and work to help people in crisis.

Threatening anyone
You should not convey an intent to harm anyone by your words or physical actions.

Creating hazardous situations
You should not keep unsecured weapons, or dangerous animals on site nor should you create conditions that increase the likelihood of a fire or impede escape in the event of an emergency.

Security

Our That Amazing Wedding suppliers share their talents, skills, and experience with wonderful brides and grooms across the UK. Whether you’re as supplying live music or experiencing an act’s professionalism as a client, you should both feel secure. We ask you to respect others’ property, information, and personal belongings.

Theft, vandalism, or extortion
You should not take property that isn’t yours, use someone’s property without their permission, damage others’ property, break sound limiter requirements, or encourage acts to break sound limiter requirements, demand acts play longer than they are booked for, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Spam, phishing, or fraud
You should not make transactions outside of That Amazing Wedding’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; or make false claims against other members of the community.

Fairness

That Amazing Wedding’s community is as diverse, unique, and vibrant. Fairness is what holds us together, what makes it possible for us to trust one another and have acts integrate seamlessly into weddings.

Discriminatory behaviour or hate speech
You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

Bullying or harassing others
You should not share personal information to shame or blackmail others, target others with unwanted behaviour, or defame others.

Disturbing the surrounding community
You should not disturb neighbours, treat neighbours as “front desk staff,” create a pervasive nuisance for those around you, or persistently fail to respond to neighbour or community concerns.

Authenticity

Your That Amazing Wedding experience should be full of moments you will cherish for the rest of your life. Since our community is built on trust, authenticity is essential – it requires a balance of shared expectations, honest interactions, and accurate details.

Misrepresenting yourself
You should not provide a false name, date of birth, phone number, home address, venue location address, use listings for purposes other than weddings without your act’s permission, or create an account if you’re under 18.

Misrepresenting your act
You should not provide inaccurate band member information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one act for another without the client’s consent, set up fake or fraudulent act listings, engage in deceptive pricing, or fail to disclose your limitations and rider requirements before confirming bookings.

Reliability

Every That Amazing Wedding experience is unique and each detail specific to a couple’s preferences, the venue, and the artist. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability – whether it be in timely communication, the performance of the act, or in the expectations we set.

Providing unenjoyable performances
You should not provide performances with sub-standard stage presence, lyric knowledge or musicianship. You should not provide add-ons that you are incapable of carrying out (for example, if you don’t have the correct equipment). You should not accept a booking if you are not available for the duration of the booking period, or lack the ability to be flexible with their schedule within the booking period.

Breaking commitments
Excluding extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make arriving at the correct location and on time possible, fail to pay, or fail to supply the artist’s with their requirements.

Being unresponsive
Acts should not have persistently low ratings, be unresponsive during booking or in the run up to the wedding, fail to provide an adequate point of contact, or refuse to participate in our resolution process.

Event Safety

On Site Safety

Safety and security are must-haves in any location. In addition to the steps That Amazing Wedding takes to help protect our community, we encourage both artists and clients to stay aware and take certain safety precautions when they’re booking or providing entertainment.

The paperwork
To ensure all the electrics in your equipment are in working order, we strongly recommend you have a Portable Appliance Test (PAT) carried out on all of the equipment you use at gigs. It is not uncommon for clients or venues to request this certificate. It can take weeks for your equipment to be booked in to be tested, so we recommend this is done on an annual basis so that you’re equipment is certified and you’re ready to step in for a gig at a moment’s notice. Similarly many venues require that you have Public Liability Insurance (PLI), often in the range of £2 -10 million. That Amazing Wedding can help with booking one off PLI for your act should you need it.

Increasing client awareness & safety
We recommend that artists brief clients in advance if clients are expected to be on stage with artists or around artist’s equipment, for example, during their speeches or for a cameo performance. It’s important to inform clients to take care with equipment, to be aware of cables, and to leave drinks away from equipment.

Fire exits
Ensure fire exits are kept clear at all times, and ensure both artists and clients know where the fire exits are and what the procedures for that particular venue are.