Frequently Asked Questions

Got questions? You're in the right place.

Answers to questions frequently asked by other That Amazing Wedding clients, such as how to obtain a quote or ask for a refund

What is that Amazing Wedding’s client refund policy?

Cancellation

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. That Amazing Wedding must be informed of either case of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the That Amazing Wedding service fee will be returned.

 

Client Cancellation

If the client terminates the contract for any reason other than ‘Force Majeure’ cancellation fees will apply. Cancellation fees will be due to the artist within seven working days of cancellation.

Cancellation fee breakdown:

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

 

If the artist secures a booking for the cancelled date with a That Amazing Wedding agent the value of the booking (minus the service fee) can be set off against the cancellation fee.

In the event of client cancellation That Amazing Wedding will attempt to fix a booking for the artist for the date. That Amazing Wedding however cannot guarantee a booking, therefore the artist is allowed to use alternative sources to fill this date.

In the event of client cancellation due to ‘Force Majeure’ the booking deposit will be refunded.

 

Artist Cancellation

The Artist has no authority to cancel the booking for any reason other than ‘Force Majeure’.

In the event of ‘Force Majeure’ the Artist must notify That Amazing Wedding as soon as possible. That Amazing Wedding will make every reasonable attempt at finding a suitable and relevant replacement Artist at a similar cost. Should this not be possible, the service fee will be refunded.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay That Amazing Wedding an administration fee, equivalent to the value of the service fee, within seven days.

The artist would also be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, That Amazing Wedding would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would not refund the service fee already paid by the client, but would transfer this to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to the Terms and Conditions.

If payment of cancellation fees is not made by the artist within 14 days the debt may be passed to a debt recovery firm.

What should I do if something's missing or not as expected?

If you notice that something is missing, not working, or otherwise not what you expected when your act arrives, you can take the following steps:

  1. Speak to your artist: If you give your act the chance to fix an issue, this is the fastest way to make sure you get what you need. You can then continue with your booking as planned.
  2. Contact us: If you can’t come to a resolution with your act, you can ask That Amazing Wedding for help. Make sure to photograph, video or document your issue as this will help us understand what you’re experiencing.

You can also check our responsibilities of the artist section for a complete explanation of expected standards and artist requirements.

What is That Amazing Wedding and how does it work?

Amazing Acts for your Amazing Wedding

That Amazing Wedding began when a bassist and his fiancée teamed up to create a supreme wedding band to supply brides and grooms up and down the country with pop, funk and soul party anthems and romantic first dances. Now, brides, grooms, and acts all over the UK choose to create a free That Amazing Wedding account so they can connect with each other and unite happy couple with the perfect sound for their wedding.

 

Trusted services

That Amazing Wedding makes booking acts easy, enjoyable, and safe. That Amazing Wedding moderates artist profiles, acts as negotiator so clients and artists can talk with confidence, and collects deposit payments securely.

Your confidence, trust, and safety is our number one concern. Learn more in our Trust and Safety Center.

 

Round the clock support

We’ve answered the most common questions in our Help Centre. And our support team is ready to help you around the clock with booking assistance, guidance and recommendations. Reach out to us with any questions.

What are the client's responsibilities?

Responsibilities of the client

The client must ensure the contract clauses are investigated and confirmed with any relevant information passed to the That Amazing Wedding, prior to confirming a booking. Any costs incurred are to be paid by the client. Any alterations to these responsibilities are to be discussed and altered in the ‘Additional Information’ section of contract.

 

Contract clauses

The venue can supply a safe power supply.

The venue can provide a safe, dry and level performance area.

The venue holds any relevant licences required for live performance.

The venue does not have any inhibiting sound limiters. If the venue has a limiter please find out the decibel (dB) level it is set at and contact That Amazing Wedding for more information. The artist cannot guarantee the quality of its performance if the sound level is quieter than an unamplified drum kit. The artist is not to be held responsible for non-performance where the sound limiter is set too low for live performance of their act.

Free parking should be available to the artist and all vehicles associated with the artist. If no free parking is available the client is liable to these costs. Receipts and an invoice are to be presented to the client within seven days, with the amount payable within a further seven days.

The artist must be provided with a free reasonable supply of water and soft drinks for the duration of their contracted time on site.

The artist must also be provided with a hot meal or buffet for all members of their act. This is negotiable when the act is onsite for less than three hours.

The artist requires an adequate and secure area to change in. This space should be secure, contain the correct number of chairs and a safe source of power. This clause is negotiable, but the agent must be notified prior to confirming.

The client must negotiate any further bookings of the artist with That Amazing Wedding, for a period of 18 months after the event date.

How is the price determined for my booking?

The total price of a booking on That Amazing Wedding is based on a number of factors.

Costs determined by the artist:

Performance fee: Rate decided by the artist, and can be reliant upon the time of the day, day of the week, time of year, performance length, number of additional band members and their travel costs, or duration on site.

Costs determined by That Amazing Wedding:

That Amazing Wedding service fee: Client service fee charged for all bookings to help That Amazing Wedding run smoothly.

Travel fee: This is the cost per mile that the act has listed for their standard line-up.

Other costs that may be included:

Value Added Tax (VAT): Tax charged to clients on the service fee. Or tax charged to clients on the band performance fee if applicable.

The service fee deposit is charged in full once an act accepts your booking request. Your remaining balance is to be paid direct to the artist before their performance, either by BACS or by cash, as the artist prefers.

What is the That Amazing Wedding cancellation policy?

Cancellation

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. That Amazing Wedding must be informed of either case of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the service fee deposit will be refunded.

 

Client cancellation

If the client terminates the contract for any reason other than ‘Force Majeure’ cancellation fees will apply. Please see for a full breakdown. Cancellation fees will be due to the artist within seven working days of cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

 

If the Artist secures a booking for the cancelled date with a That Amazing Wedding the value of the booking (minus service fee deposit) can be set off against the cancellation fee.

In the event of client cancellation That Amazing Wedding will attempt to fix a booking for the artist for the date. That Amazing Wedding however cannot guarantee a booking, therefore the artist is allowed to use alternative sources to fill this date.

In the event of client cancellation due to ‘Force Majeure’ the booking deposit will be refunded.

 

Artist Cancellation

The Artist has no authority to cancel the booking for any reason other than ‘Force Majeure’.

In the event of ‘Force Majeure’ the artist must notify That Amazing Wedding as soon as possible. The agent will make every reasonable attempt at finding a suitable and relevant replacement artist at a similar cost. Should this not be possible, That Amazing Wedding will refund the service fee deposit paid.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay That Amazing Wedding an administration fee, equivalent to the value of the booking deposit, within seven days.

The artist would also be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, That Amazing Wedding would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would not refund the service fee deposit already paid by the client, but would transfer this to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to these Terms and Conditions.

If payment of cancellation fees is not made by the artist within 14 days the debt may be passed to a debt recovery firm by That Amazing Wedding.

 

Force Majeure

Force Majeure occurs where either party is unable to comply to the contractual obligations set out in these Terms and Conditions due to a reason out of it’s control. This could be an act of nature (earthquake, fire, flood, hurricane, storm or any other natural disaster), illness or death, accident, war, terrorism, epidemic, national calamity, civil commotion, order of Government or Local Authority having jurisdiction in the matter, changes in law or foreign government policy.

In the circumstance of Force Majeure the affected party shall have to prove it, providing evidence that they took out any action to prevent the circumstance from happening. When proven cancellation fees will apply.

What methods of payment does That Amazing Wedding accept?

We accept almost any kind of credit or debit card, including Visa, MasterCard, and American Express.

When am I charged for a booking?

Payment of Booking Fees

The Service fee deposit payment is due within five working days of the issue of the contract. It is to be paid to That Amazing Wedding via credit card / debit card (upon receiving online invoice).

The balance (remaining fee owed) is due to the artist on the day of the event in the form of cash, or if preferred a bank transfer (BACS) of cleared funds (directly to the artist – please confirm details with them before making payment) prior to the commencement of their performance. The method of payment is to be specified by the artist on the ‘Four Week Call’. If the artist does not wish to collect the fee on the day of the event, the full amount is due via cash, or BACS (details supplied by artist) seven days prior.

That Amazing Wedding is not able to accept full payment on behalf of the artist.

Do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by how recently you made the booking and how close to the performance date your booking is at the time of your cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

How do I submit an enquiry to book?

If you’re ready to book an act on That Amazing Wedding, you can send an enquiry to the act to book them for your wedding. If you’ve got any other questions for the act, you can also add this into thew comments / additional requests box when you enquire.

To send a booking enquiry:

  1. On the act’s page, click Availability/Bookings.
  2. Navigate to the date when you’re planning on having your wedding, and click it.
  3. Select the time slot you’d like to enquire about booking the act for.
  4. Fill in the details in the enquiry form and click Enquire if available.
  5. You will be sent a enquiry confirmation email automatically, and That Amazing Wedding will be in touch to confirm the act’s availability and provide a precise quote for your request. This usually happens within a few hours, but we aim to ensure enquiry replies are sent within 24 hours.
  6. To book the act, reply to the email or call That Amazing Wedding to confirm you would like to book the act.
  7. That Amazing Wedding will send you a booking contract to sign and an invoice for the service fee deposit (20% of the performance fee).

What happens if my booking enquiry is declined or expires?

If your booking request is declined by the act or expires, meaning the act didn’t respond within 2 weeks, no charge is made for the enquiry and you’re free to book another act.

We urge our acts to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.

We recommend enquiring with several acts about their availability and fee and ask any other questions you have.

What if I need to cancel because of an emergency or unavoidable circumstance?

We may be able to give you a refund or waive the penalties if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our Force Majeure Policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.

 

Circumstances that require documentation

Death of a host, guest, or their immediate family member. You’ll be asked to provide one of these documents:

  • Death certificate
  • Obituary
  • News article naming the deceased

Serious illness of a host, guest, or any member of the travelling party. You’ll be asked to provide a general statement from a physician confirming that the person can’t travel. The statement must be dated after the reservation was booked.

Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment. You’ll be asked to provide a copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation.

Severe damage to the venue that makes it unsafe to host a wedding. This doesn’t include planned renovations. You’ll be asked to provide all of the following documents:

  • Proof that the issue is being fixed
  • An estimate of when it will be fixed
  • An invoice for the repairs being done
  • Photos of the damage

Airport and road closures that make it impossible to travel to your destination. This includes closures caused by natural disasters like earthquakes or severe storms. You’ll be asked to provide a notice of the road closure, or notice of the airport closure and proof that the flight was canceled.

 

Circumstances that require special review

There’s no required documentation for these circumstances, but our specialised team will review each case to confirm that you’re directly affected.

Changes to visa or passport requirements that make it impossible to travel to the wedding destination. This doesn’t include lost or expired travel documents.

Natural disasters that prevent the act from travelling to or from the destination, or that make it unsafe to host a wedding party. Examples include:

  • Severe storms
  • Earthquakes
  • Flooding
  • Tornados
  • Tsunamis
  • Wildfires
  • Blizzards or severe winter storms

Endemic disease or illness that suddenly affects a region or an entire group of people. This doesn’t include existing diseases that are associated with an area—for example, malaria in Thailand or dengue fever in Hawaii. Examples of endemic disease include:

  • Ebola
  • Zika
  • Chagas disease

What to do next

If you’ve confirmed your circumstance meets the requirements above, first cancel your reservation and then contact us to file a claim. We’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case. Claims must be submitted within 14 days of the force majeure.

Getting started

Finding an act to book

How to find a supplier, book them, and coordinate details with your supplier. Learn how to search for acts by specific characteristics like genre or your favourite song, how quickly you can expect your enquiry to be handled, and when and how you make contact with your supplier.

Finding an act

How do I search for an act for my wedding?

When you search for an act to book on that Amazing Wedding, you can narrow your options by using filters and reading the descriptions of acts to check if they’d be a good fit for your wedding.

To search for an act to book:

  1. On www.thatamazingwedding.com, enter your venue postcode in the pop up box that appears
  2. Enter your wedding date in the top right search box
  3. Click Search.
  4. If you want, use the filters (for example, budget) to narrow your options.
  5. Scroll through the profiles to find acts available for your wedding.
  6. Click on an artists’ profiles to open them. To learn more about the act, watch their videos, read their biography, check their repertoire, review the equipment they have, and see reviews that other clients have left.
  7. If you have any questions or would like to double check availability, send through an enquiry via the booking calendar.

You can also save your favourite acts in your Favourites List to keep them on hand for later or share with your friends and family.

Can I see an act before I book?

We encourage all suppliers and clients to complete their bookings through our website before meeting in person to best ensure their safety and security.

We understand that seeing and hearing goes a long way in being sure you’re getting the perfect sound for your wedding, and acts may be able to accommodate you at public gigs, though majority of gigs that acts do are private. That Amazing Wedding actively checks with acts to see if they have any public gigs coming up. If they do, That Amazing Wedding invites all clients who have the act saved on their Favourites List.

In the instance that your act doesn’t have any upcoming public gigs, there are many ways to learn more about the act and the artists without seeing them in person, including:

– Watching their videos and reading their additional information section

– Reading their reviews

– Looking at their photo gallery

– Checking their availability in their calendar

– Browsing their repertoire

Sending an enquiry

How do I submit an enquiry to book?

If you’re ready to book an act on That Amazing Wedding, you can send an enquiry to the act to book them for your wedding. If you’ve got any other questions for the act, you can also add this into thew comments / additional requests box when you enquire.

To send a booking enquiry:

  1. On the act’s page, click Availability/Bookings.
  2. Navigate to the date when you’re planning on having your wedding, and click it.
  3. Select the time slot you’d like to enquire about booking the act for.
  4. Fill in the details in the enquiry form and click Enquire if available.
  5. You will be sent a enquiry confirmation email automatically, and That Amazing Wedding will be in touch to confirm the act’s availability and provide a precise quote for your request. This usually happens within a few hours, but we aim to ensure enquiry replies are sent within 24 hours.
  6. To book the act, reply to the email or call That Amazing Wedding to confirm you would like to book the act.
  7. That Amazing Wedding will send you a booking contract to sign and an invoice for the service fee deposit (20% of the performance fee).

How do I contact an act before booking?

The best way to do this is to send an enquiry through the act’s calendar. That Amazing Wedding will be able to relay the question to the act and encourage a prompt reply.

How much time does a supplier have to respond to my booking enquiry?

Acts have two weeks to respond to your enquiry. We aim to get a response to all clients within 24 hours, though most of the time the response rate is no more than a few hours.

What are the requirements to book on That Amazing Wedding?

We ask everyone who uses That Amazing Wedding for a few pieces of information before they book on That Amazing Wedding. Clients need to have this information completely filled in before they can make en enquiry request. This information helps make sure acts give accurate quotes, and allows That Amazing Wedding to be able to contact you and draw up a contract when the time comes

Requirements for clients include:

  • Your full name
  • Your partner’s full name
  • Email address
  • Phone number
  • Wedding date
  • Venue address
  • Any special requests

How is the price determined for my booking?

The total price of a booking on That Amazing Wedding is based on a number of factors.

Costs determined by the artist:

Performance fee: Rate decided by the artist, and can be reliant upon the time of the day, day of the week, time of year, performance length, number of additional band members and their travel costs, or duration on site.

Costs determined by That Amazing Wedding:

That Amazing Wedding service fee: Client service fee charged for all bookings to help That Amazing Wedding run smoothly.

Travel fee: This is the cost per mile that the act has listed for their standard line-up.

Other costs that may be included:

Value Added Tax (VAT): Tax charged to clients on the service fee. Or tax charged to clients on the band performance fee if applicable.

The service fee deposit is charged in full once an act accepts your booking request. Your remaining balance is to be paid direct to the artist before their performance, either by BACS or by cash, as the artist prefers.

Contacting suppliers

How do I contact an act before booking?

The best way to do this is to send an enquiry through the act’s calendar. That Amazing Wedding will be able to relay the question to the act and encourage a prompt reply.

Why am I getting declined by an act that is available?

If your booking enquiry is declined and the act appears to be available, the artist’s calendar may not be up-to-date or they may only be able to accept booking enquiries starting or finishing at specific times especially when they need to consider travel logistics to your specific venue.

We ask acts to keep their calendars up-to-date but sometimes mistakes happen.

What should I do if I can't get in touch with my act?

If you’re having trouble getting in touch with your act, here are a few suggestions. But first please bear in mind that you can only contact your act via email or phone if they’ve accepted your booking.

  • Give your act a little time to respond: Keep in mind that your act may currently be in a different time zone, or working ‘musician hours’.
  • If you haven’t heard from them and would like That Amazing Wedding to get in touch for you, send a message to us here.

How do I submit an enquiry to book?

If you’re ready to book an act on That Amazing Wedding, you can send an enquiry to the act to book them for your wedding. If you’ve got any other questions for the act, you can also add this into thew comments / additional requests box when you enquire.

To send a booking enquiry:

  1. On the act’s page, click Availability/Bookings.
  2. Navigate to the date when you’re planning on having your wedding, and click it.
  3. Select the time slot you’d like to enquire about booking the act for.
  4. Fill in the details in the enquiry form and click Enquire if available.
  5. You will be sent a enquiry confirmation email automatically, and That Amazing Wedding will be in touch to confirm the act’s availability and provide a precise quote for your request. This usually happens within a few hours, but we aim to ensure enquiry replies are sent within 24 hours.
  6. To book the act, reply to the email or call That Amazing Wedding to confirm you would like to book the act.
  7. That Amazing Wedding will send you a booking contract to sign and an invoice for the service fee deposit (20% of the performance fee).

Booking

Booking an act

Get help booking an act from start to finish. Learn how booking requests, cancellations, and refunds work.

Booking requests

Can I make changes to a pending enquiry request?

Yes. If the booking hasn’t been confirmed by contract, you can amend your requirements and a revised contact can be distributed.

What happens if my booking enquiry is declined or expires?

If your booking request is declined by the act or expires, meaning the act didn’t respond within 2 weeks, no charge is made for the enquiry and you’re free to book another act.

We urge our acts to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.

We recommend enquiring with several acts about their availability and fee and ask any other questions you have.

Why did the price of my booking change after I selected a different venue or date?

Before you add date and venue postcode, the price you see for a listing is the act’s standard price for a Saturday in summer. Some acts have custom prices for specific dates (like New Years Eve) or time periods (like low season). Furthermore once you’ve put in your postcode the system calculates the travel costs for the act to come to your venue.

To see the most accurate price, the best thing to do is to submit an enquiry.

Common booking questions

Do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by how recently you made the booking and how close to the performance date your booking is at the time of your cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

Where can I find a guideline of information I need to supply the act with?

Once the booking is confirmed, your receipt and booking contract will be automatically sent to you. Along with this, That Amazing Wedding will supply you with a template briefing document that you can use to brief your artist to ensure you’re 100% on the same page for your special day.

When am I charged for a booking?

Payment of Booking Fees

The Service fee deposit payment is due within five working days of the issue of the contract. It is to be paid to That Amazing Wedding via credit card / debit card (upon receiving online invoice).

The balance (remaining fee owed) is due to the artist on the day of the event in the form of cash, or if preferred a bank transfer (BACS) of cleared funds (directly to the artist – please confirm details with them before making payment) prior to the commencement of their performance. The method of payment is to be specified by the artist on the ‘Four Week Call’. If the artist does not wish to collect the fee on the day of the event, the full amount is due via cash, or BACS (details supplied by artist) seven days prior.

That Amazing Wedding is not able to accept full payment on behalf of the artist.

What is the That Amazing Wedding cancellation policy?

Cancellation

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. That Amazing Wedding must be informed of either case of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the service fee deposit will be refunded.

 

Client cancellation

If the client terminates the contract for any reason other than ‘Force Majeure’ cancellation fees will apply. Please see for a full breakdown. Cancellation fees will be due to the artist within seven working days of cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

 

If the Artist secures a booking for the cancelled date with a That Amazing Wedding the value of the booking (minus service fee deposit) can be set off against the cancellation fee.

In the event of client cancellation That Amazing Wedding will attempt to fix a booking for the artist for the date. That Amazing Wedding however cannot guarantee a booking, therefore the artist is allowed to use alternative sources to fill this date.

In the event of client cancellation due to ‘Force Majeure’ the booking deposit will be refunded.

 

Artist Cancellation

The Artist has no authority to cancel the booking for any reason other than ‘Force Majeure’.

In the event of ‘Force Majeure’ the artist must notify That Amazing Wedding as soon as possible. The agent will make every reasonable attempt at finding a suitable and relevant replacement artist at a similar cost. Should this not be possible, That Amazing Wedding will refund the service fee deposit paid.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay That Amazing Wedding an administration fee, equivalent to the value of the booking deposit, within seven days.

The artist would also be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, That Amazing Wedding would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would not refund the service fee deposit already paid by the client, but would transfer this to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to these Terms and Conditions.

If payment of cancellation fees is not made by the artist within 14 days the debt may be passed to a debt recovery firm by That Amazing Wedding.

 

Force Majeure

Force Majeure occurs where either party is unable to comply to the contractual obligations set out in these Terms and Conditions due to a reason out of it’s control. This could be an act of nature (earthquake, fire, flood, hurricane, storm or any other natural disaster), illness or death, accident, war, terrorism, epidemic, national calamity, civil commotion, order of Government or Local Authority having jurisdiction in the matter, changes in law or foreign government policy.

In the circumstance of Force Majeure the affected party shall have to prove it, providing evidence that they took out any action to prevent the circumstance from happening. When proven cancellation fees will apply.

Can I view an act before I book?

We encourage all hosts and guests to complete their bookings through our website before meeting in person to best ensure their safety and privacy.

There are many ways to learn more about the listing and the host without seeing the property, including:

  • Private messaging
  • Profile verifications
  • Reviews
  • Verified photography

Hosts also need to provide information about themselves before accepting reservations on the site.

What happens if my booking enquiry is declined or expires?

If your booking request is declined by the act or expires, meaning the act didn’t respond within 2 weeks, no charge is made for the enquiry and you’re free to book another act.

We urge our acts to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.

We recommend enquiring with several acts about their availability and fee and ask any other questions you have.

How do I cancel a booking request?

As long as the booking contract hasn’t been signed by the artist yet, you can cancel the booking. You won’t be charged the That Amazing Wedding service fee deposit.

But, if you cancel after the booking contract has been signed, your booking will be subject to the terms of the That Amazing Wedding cancellation policy.

To cancel, please contact us.

Booking requirements

What you need to do before you can find an act and enquire about them.

Booking your act

How do I submit an enquiry to book?

If you’re ready to book an act on That Amazing Wedding, you can send an enquiry to the act to book them for your wedding. If you’ve got any other questions for the act, you can also add this into thew comments / additional requests box when you enquire.

To send a booking enquiry:

  1. On the act’s page, click Availability/Bookings.
  2. Navigate to the date when you’re planning on having your wedding, and click it.
  3. Select the time slot you’d like to enquire about booking the act for.
  4. Fill in the details in the enquiry form and click Enquire if available.
  5. You will be sent a enquiry confirmation email automatically, and That Amazing Wedding will be in touch to confirm the act’s availability and provide a precise quote for your request. This usually happens within a few hours, but we aim to ensure enquiry replies are sent within 24 hours.
  6. To book the act, reply to the email or call That Amazing Wedding to confirm you would like to book the act.
  7. That Amazing Wedding will send you a booking contract to sign and an invoice for the service fee deposit (20% of the performance fee).

Can acts ask clients to sign a contract?

Yes. Some acts may require an additional contract to the That Amazing Wedding contract. If this is the case, it will be noted on the act’s profile.

Before you book

How do I contact an act before booking?

The best way to do this is to send an enquiry through the act’s calendar. That Amazing Wedding will be able to relay the question to the act and encourage a prompt reply.

How do I change the email address I use for That Amazing Wedding?

The best way to do this is to contact us, and we’ll update your account for you.

How do I submit an enquiry to book?

If you’re ready to book an act on That Amazing Wedding, you can send an enquiry to the act to book them for your wedding. If you’ve got any other questions for the act, you can also add this into thew comments / additional requests box when you enquire.

To send a booking enquiry:

  1. On the act’s page, click Availability/Bookings.
  2. Navigate to the date when you’re planning on having your wedding, and click it.
  3. Select the time slot you’d like to enquire about booking the act for.
  4. Fill in the details in the enquiry form and click Enquire if available.
  5. You will be sent a enquiry confirmation email automatically, and That Amazing Wedding will be in touch to confirm the act’s availability and provide a precise quote for your request. This usually happens within a few hours, but we aim to ensure enquiry replies are sent within 24 hours.
  6. To book the act, reply to the email or call That Amazing Wedding to confirm you would like to book the act.
  7. That Amazing Wedding will send you a booking contract to sign and an invoice for the service fee deposit (20% of the performance fee).

Your personal details

Find answers to questions about providing your address, phone number, and completing your profile.

What are the requirements to book on That Amazing Wedding?

We ask everyone who uses That Amazing Wedding for a few pieces of information before they book on That Amazing Wedding. Clients need to have this information completely filled in before they can make en enquiry request. This information helps make sure acts give accurate quotes, and allows That Amazing Wedding to be able to contact you and draw up a contract when the time comes

Requirements for clients include:

  • Your full name
  • Your partner’s full name
  • Email address
  • Phone number
  • Wedding date
  • Venue address
  • Any special requests

Booking & paying

How to book and pay for an act. Find answers to questions about payment issues or booking requests.

Sending your booking request

How do I submit an enquiry to book?

If you’re ready to book an act on That Amazing Wedding, you can send an enquiry to the act to book them for your wedding. If you’ve got any other questions for the act, you can also add this into thew comments / additional requests box when you enquire.

To send a booking enquiry:

  1. On the act’s page, click Availability/Bookings.
  2. Navigate to the date when you’re planning on having your wedding, and click it.
  3. Select the time slot you’d like to enquire about booking the act for.
  4. Fill in the details in the enquiry form and click Enquire if available.
  5. You will be sent a enquiry confirmation email automatically, and That Amazing Wedding will be in touch to confirm the act’s availability and provide a precise quote for your request. This usually happens within a few hours, but we aim to ensure enquiry replies are sent within 24 hours.
  6. To book the act, reply to the email or call That Amazing Wedding to confirm you would like to book the act.
  7. That Amazing Wedding will send you a booking contract to sign and an invoice for the service fee deposit (20% of the performance fee).

Can I make changes to a pending booking request?

Yes. If the booking hasn’t been confirmed by contract, you can amend your requirements and a revised contact can be distributed.

What happens if my booking enquiry is declined or expires?

If your booking request is declined by the act or expires, meaning the act didn’t respond within 2 weeks, no charge is made for the enquiry and you’re free to book another act.

We urge our acts to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.

We recommend enquiring with several acts about their availability and fee and ask any other questions you have.

Why did the price of my booking change after I selected a different venue or date?

Before you add date and venue postcode, the price you see for a listing is the act’s standard price for a Saturday in summer. Some acts have custom prices for specific dates (like New Years Eve) or time periods (like low season). Furthermore once you’ve put in your postcode the system calculates the travel costs for the act to come to your venue.

To see the most accurate price, the best thing to do is to submit an enquiry.

How much time does a supplier have to respond to my booking enquiry?

Acts have two weeks to respond to your enquiry. We aim to get a response to all clients within 24 hours, though most of the time the response rate is no more than a few hours.

Payment

How do I pay?

The deposit service fee payment is due within five working days of the issue of the contract. It is to be paid to That Amazing Wedding via credit card / debit Card (upon receiving online invoice).

The balance (remaining fee owed) is due to the artist on the day of the event in the form of cash, or if preferred a bank transfer (BACS) of cleared funds (directly to the artist – please confirm details with them before making payment) prior to the commencement of their performance. The method of payment is to be specified by the artist on the ‘Four Week Call’. If the artist does not wish to collect the fee on the day of the event, the full amount is due via cash, or BACS (details supplied by Artist) 7 days prior.

That Amazing Wedding is not able to accept full payment on behalf of the artist.

Why can't I complete my transaction?

This can happen for a number of different reasons, including:

  • Credit card has expired
  • Daily withdrawal or purchase limit set by your bank or credit card company
  • Billing address and phone number entered do not match the billing address and phone number associated with your credit card
  • Fraud prevention
  • Credit card doesn’t have available funds to make the payment

You can also reach out to your bank or credit card company for more information.

When am I charged for a booking?

Payment of Booking Fees

The Service fee deposit payment is due within five working days of the issue of the contract. It is to be paid to That Amazing Wedding via credit card / debit card (upon receiving online invoice).

The balance (remaining fee owed) is due to the artist on the day of the event in the form of cash, or if preferred a bank transfer (BACS) of cleared funds (directly to the artist – please confirm details with them before making payment) prior to the commencement of their performance. The method of payment is to be specified by the artist on the ‘Four Week Call’. If the artist does not wish to collect the fee on the day of the event, the full amount is due via cash, or BACS (details supplied by artist) seven days prior.

That Amazing Wedding is not able to accept full payment on behalf of the artist.

What is VAT and how does it apply to me?

Value Added Tax (VAT): Tax charged to clients on the service fee. Or tax charged to clients on the band performance fee if applicable.

How is the price determined for my booking?

The total price of a booking on That Amazing Wedding is based on a number of factors.

Costs determined by the artist:

Performance fee: Rate decided by the artist, and can be reliant upon the time of the day, day of the week, time of year, performance length, number of additional band members and their travel costs, or duration on site.

Costs determined by That Amazing Wedding:

That Amazing Wedding service fee: Client service fee charged for all bookings to help That Amazing Wedding run smoothly.

Travel fee: This is the cost per mile that the act has listed for their standard line-up.

Other costs that may be included:

Value Added Tax (VAT): Tax charged to clients on the service fee. Or tax charged to clients on the band performance fee if applicable.

The service fee deposit is charged in full once an act accepts your booking request. Your remaining balance is to be paid direct to the artist before their performance, either by BACS or by cash, as the artist prefers.

Payment

Paying for your booking

Learn how to pay, when you’re charged, and how to fix payment issues.

How do I pay?

The deposit service fee payment is due within five working days of the issue of the contract. It is to be paid to That Amazing Wedding via credit card / debit Card (upon receiving online invoice).

The balance (remaining fee owed) is due to the artist on the day of the event in the form of cash, or if preferred a bank transfer (BACS) of cleared funds (directly to the artist – please confirm details with them before making payment) prior to the commencement of their performance. The method of payment is to be specified by the artist on the ‘Four Week Call’. If the artist does not wish to collect the fee on the day of the event, the full amount is due via cash, or BACS (details supplied by Artist) 7 days prior.

That Amazing Wedding is not able to accept full payment on behalf of the artist.

Why can't I complete my transaction?

This can happen for a number of different reasons, including:

  • Credit card has expired
  • Daily withdrawal or purchase limit set by your bank or credit card company
  • Billing address and phone number entered do not match the billing address and phone number associated with your credit card
  • Fraud prevention
  • Credit card doesn’t have available funds to make the payment

You can also reach out to your bank or credit card company for more information.

What happens if my act cancels my booking?

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. 

That Amazing Wedding must be informed of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the service fee deposit will be surrendered.

In the event of ‘Force Majeure’ the Artist must notify That Amazing Wedding as soon as possible. That Amazing Wedding will make every reasonable attempt at finding a suitable and relevant replacement artist at a similar cost. Should this not be possible, That Amazing Wedding will refund the service deposit paid.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, the agent would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would transfer the service fee deposit to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the service fee deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to the terms and conditions of the booking contract.

How is the price determined for my booking?

The total price of a booking on That Amazing Wedding is based on a number of factors.

Costs determined by the artist:

Performance fee: Rate decided by the artist, and can be reliant upon the time of the day, day of the week, time of year, performance length, number of additional band members and their travel costs, or duration on site.

Costs determined by That Amazing Wedding:

That Amazing Wedding service fee: Client service fee charged for all bookings to help That Amazing Wedding run smoothly.

Travel fee: This is the cost per mile that the act has listed for their standard line-up.

Other costs that may be included:

Value Added Tax (VAT): Tax charged to clients on the service fee. Or tax charged to clients on the band performance fee if applicable.

The service fee deposit is charged in full once an act accepts your booking request. Your remaining balance is to be paid direct to the artist before their performance, either by BACS or by cash, as the artist prefers.

Do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by how recently you made the booking and how close to the performance date your booking is at the time of your cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

When am I charged for a booking?

Payment of Booking Fees

The Service fee deposit payment is due within five working days of the issue of the contract. It is to be paid to That Amazing Wedding via credit card / debit card (upon receiving online invoice).

The balance (remaining fee owed) is due to the artist on the day of the event in the form of cash, or if preferred a bank transfer (BACS) of cleared funds (directly to the artist – please confirm details with them before making payment) prior to the commencement of their performance. The method of payment is to be specified by the artist on the ‘Four Week Call’. If the artist does not wish to collect the fee on the day of the event, the full amount is due via cash, or BACS (details supplied by artist) seven days prior.

That Amazing Wedding is not able to accept full payment on behalf of the artist.

What happens if my booking enquiry is declined or expires?

If your booking request is declined by the act or expires, meaning the act didn’t respond within 2 weeks, no charge is made for the enquiry and you’re free to book another act.

We urge our acts to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.

We recommend enquiring with several acts about their availability and fee and ask any other questions you have.

Can I make changes to a pending enquiry request?

Yes. If the booking hasn’t been confirmed by contract, you can amend your requirements and a revised contact can be distributed.

Pricing and fees

Learn more about what’s included in the price of a booking, how that price is determined, and how you can pay for it. Find out what happens if a booking is cancelled, and if your booking is refundable.

How is the price determined for my booking?

The total price of a booking on That Amazing Wedding is based on a number of factors.

Costs determined by the artist:

Performance fee: Rate decided by the artist, and can be reliant upon the time of the day, day of the week, time of year, performance length, number of additional band members and their travel costs, or duration on site.

Costs determined by That Amazing Wedding:

That Amazing Wedding service fee: Client service fee charged for all bookings to help That Amazing Wedding run smoothly.

Travel fee: This is the cost per mile that the act has listed for their standard line-up.

Other costs that may be included:

Value Added Tax (VAT): Tax charged to clients on the service fee. Or tax charged to clients on the band performance fee if applicable.

The service fee deposit is charged in full once an act accepts your booking request. Your remaining balance is to be paid direct to the artist before their performance, either by BACS or by cash, as the artist prefers.

Can That Amazing Wedding expedite a booking authorisation void or refund?

No. The processing time for authorisation voids and refunds depends on your bank.

How do I find my receipt from my booking?

This will have been emailed to you around the time you made payment.

What is the That Amazing Wedding service fee?

To help operate the That Amazing Wedding platform, including services like customer support, credit card processing, and artist profile moderating, we charge a service fee when a booking is confirmed. This service fee deposit is 20% of the performance fee, and is not charged on the travel costs, in order to keep our costs down for clients.

Do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by how recently you made the booking and how close to the performance date your booking is at the time of your cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

Payment methods

Detailed information about the different ways you can pay for your booking on That Amazing Wedding.

What methods of payment does That Amazing Wedding accept?

We accept almost any kind of credit or debit card, including Visa, MasterCard, and American Express.

How do I pay?

The deposit service fee payment is due within five working days of the issue of the contract. It is to be paid to That Amazing Wedding via credit card / debit Card (upon receiving online invoice).

The balance (remaining fee owed) is due to the artist on the day of the event in the form of cash, or if preferred a bank transfer (BACS) of cleared funds (directly to the artist – please confirm details with them before making payment) prior to the commencement of their performance. The method of payment is to be specified by the artist on the ‘Four Week Call’. If the artist does not wish to collect the fee on the day of the event, the full amount is due via cash, or BACS (details supplied by Artist) 7 days prior.

That Amazing Wedding is not able to accept full payment on behalf of the artist.

Your Bookings

Find out what to do if you need to make changes or get help after booking your act, or on the performance date.

Bookings and enquires

How do I submit an enquiry to book?

If you’re ready to book an act on That Amazing Wedding, you can send an enquiry to the act to book them for your wedding. If you’ve got any other questions for the act, you can also add this into thew comments / additional requests box when you enquire.

To send a booking enquiry:

  1. On the act’s page, click Availability/Bookings.
  2. Navigate to the date when you’re planning on having your wedding, and click it.
  3. Select the time slot you’d like to enquire about booking the act for.
  4. Fill in the details in the enquiry form and click Enquire if available.
  5. You will be sent a enquiry confirmation email automatically, and That Amazing Wedding will be in touch to confirm the act’s availability and provide a precise quote for your request. This usually happens within a few hours, but we aim to ensure enquiry replies are sent within 24 hours.
  6. To book the act, reply to the email or call That Amazing Wedding to confirm you would like to book the act.
  7. That Amazing Wedding will send you a booking contract to sign and an invoice for the service fee deposit (20% of the performance fee).

How do I find my booking confirmation?

The booking confirmation comes in the form of the contract which is emailed to you around the time you contacted That Amazing Wedding to make the booking.

What happens if my booking enquiry is declined or expires?

If your booking request is declined by the act or expires, meaning the act didn’t respond within 2 weeks, no charge is made for the enquiry and you’re free to book another act.

We urge our acts to keep their calendars up to date and respond to requests in a timely manner. But, sometimes situations come up that prevent this from happening.

We recommend enquiring with several acts about their availability and fee and ask any other questions you have.

What happens if my act cancels my booking?

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. 

That Amazing Wedding must be informed of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the service fee deposit will be surrendered.

In the event of ‘Force Majeure’ the Artist must notify That Amazing Wedding as soon as possible. That Amazing Wedding will make every reasonable attempt at finding a suitable and relevant replacement artist at a similar cost. Should this not be possible, That Amazing Wedding will refund the service deposit paid.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, the agent would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would transfer the service fee deposit to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the service fee deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to the terms and conditions of the booking contract.

How do I share relevant information to the act?

You will find the act’s contact details on the booking contract. You can contact the act directly by email or phone to share relevant information.

What does it mean if I can’t see the act I booked on the site?

Acts can turn off their profiles to prevent new bookings. This does not mean your booking has been canceled. If you are concerned about not being able to see your act on the site, we would encourage you to get in touch with your act directly or contact us.

Problem with an artist or listing

What if an act asks for more money?

The agreed total cost and deposit amount owed may change with any alterations agreed by both the client and artist. If you have asked for additional services the act may ask for more money. Upon agreement of the additional services these changes should be record by That Amazing Wedding, and a revised contract issued with the service fee applied to the additional costs.

Any dispute made regarding a change to the contract or performance that were agreed by both the client and artist, but not discussed with That Amazing Wedding is to be dealt with directly between the client and artist.

Where can I find contact details for my booked act?

You can find the contact details for the act on the booking contract.

Where can I find arrival time for my booking?

You can find the arrival time for the act on the booking contract.

What should I do if I can't get in touch with my act?

If you’re having trouble getting in touch with your act, here are a few suggestions. But first please bear in mind that you can only contact your act via email or phone if they’ve accepted your booking.

  • Give your act a little time to respond: Keep in mind that your act may currently be in a different time zone, or working ‘musician hours’.
  • If you haven’t heard from them and would like That Amazing Wedding to get in touch for you, send a message to us here.

How do we come to a resolution?

In the circumstances of either party wishing to make a complaint, it should be made in writing, via That Amazing Wedding, within 30 days. That Amazing Wedding will liaise with both parties with the intention of reaching a sufficient outcome. Should this be unsuccessful or the matter cannot be resolved, both parties should seek legal advice. That Amazing Wedding is not responsible for the client or artist’s failures.

Full payment must still be made to the artist even upon complaint.

Any dispute made regarding a change to the contract or performance that were agreed by both the client and artist, but not discussed with That Amazing Wedding is to be dealt with directly between the client and artist.

What is That Amazing Wedding's Refund Policy?

Cancellation

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. That Amazing Wedding must be informed of either case of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the That Amazing Wedding service fee will be returned.

 

Client Cancellation

If the client terminates the contract for any reason other than ‘Force Majeure’ cancellation fees will apply. Cancellation fees will be due to the artist within seven working days of cancellation.

Cancellation fee breakdown:

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

 

If the artist secures a booking for the cancelled date with a That Amazing Wedding agent the value of the booking (minus the service fee) can be set off against the cancellation fee.

In the event of client cancellation That Amazing Wedding will attempt to fix a booking for the artist for the date. That Amazing Wedding however cannot guarantee a booking, therefore the artist is allowed to use alternative sources to fill this date.

In the event of client cancellation due to ‘Force Majeure’ the booking deposit will be refunded.

 

Artist Cancellation

The Artist has no authority to cancel the booking for any reason other than ‘Force Majeure’.

In the event of ‘Force Majeure’ the Artist must notify That Amazing Wedding as soon as possible. That Amazing Wedding will make every reasonable attempt at finding a suitable and relevant replacement Artist at a similar cost. Should this not be possible, the service fee will be refunded.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay That Amazing Wedding an administration fee, equivalent to the value of the service fee, within seven days.

The artist would also be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, That Amazing Wedding would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would not refund the service fee already paid by the client, but would transfer this to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to the Terms and Conditions.

If payment of cancellation fees is not made by the artist within 14 days the debt may be passed to a debt recovery firm.

What should I do if something's missing or not as expected upon arrival?

If you notice that something is missing, not working, or otherwise not what you expected when your act arrives, you can take the following steps:

  1. Speak to your artist: If you give your act the chance to fix an issue, this is the fastest way to make sure you get what you need. You can then continue with your booking as planned.
  2. Contact us: If you can’t come to a resolution with your act, you can ask That Amazing Wedding for help. Make sure to photograph, video or document your issue as this will help us understand what you’re experiencing.

You can also check our responsibilities of the artist section for a complete explanation of expected standards and artist requirements.

Do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by how recently you made the booking and how close to the performance date your booking is at the time of your cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

How do I coordinate schedule details with my act?

You can find contact details for your act on the booking contract. You will also be sent a briefing template which you can use to help you coordinate details with your act.

Post-performance issues

How do I request a refund from my act for a problem I encountered while they were on site?

In the circumstances of either party wishing to request a refund, it should be made in writing, via That Amazing Wedding, within 30 days. That Amazing Wedding will liaise with both parties with the intention of reaching a sufficient outcome. Should this be unsuccessful or the matter cannot be resolved, both parties should seek legal advice. That Amazing Wedding is not responsible for the client or artist’s failures.

Full payment must still be made to the artist even upon refund request.

Any dispute made regarding a change to the contract or performance that were agreed by both the client and artist, but not discussed with That Amazing Wedding is to be dealt with directly between the client and artist.

Act cancellations

Find out what to do if your act cancels your booking, and how to book a new act

What happens if my act cancels my booking?

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. 

That Amazing Wedding must be informed of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the service fee deposit will be surrendered.

In the event of ‘Force Majeure’ the Artist must notify That Amazing Wedding as soon as possible. That Amazing Wedding will make every reasonable attempt at finding a suitable and relevant replacement artist at a similar cost. Should this not be possible, That Amazing Wedding will refund the service deposit paid.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, the agent would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would transfer the service fee deposit to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the service fee deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to the terms and conditions of the booking contract.

What should I do if I can't get in touch with my act?

If you’re having trouble getting in touch with your act, here are a few suggestions. But first please bear in mind that you can only contact your act via email or phone if they’ve accepted your booking.

  • Give your act a little time to respond: Keep in mind that your act may currently be in a different time zone, or working ‘musician hours’.
  • If you haven’t heard from them and would like That Amazing Wedding to get in touch for you, send a message to us here.

Do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by how recently you made the booking and how close to the performance date your booking is at the time of your cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

How do we come to a resolution?

In the circumstances of either party wishing to make a complaint, it should be made in writing, via That Amazing Wedding, within 30 days. That Amazing Wedding will liaise with both parties with the intention of reaching a sufficient outcome. Should this be unsuccessful or the matter cannot be resolved, both parties should seek legal advice. That Amazing Wedding is not responsible for the client or artist’s failures.

Full payment must still be made to the artist even upon complaint.

Any dispute made regarding a change to the contract or performance that were agreed by both the client and artist, but not discussed with That Amazing Wedding is to be dealt with directly between the client and artist.

What is That Amazing Wedding's cancellation policy?

Cancellation

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. That Amazing Wedding must be informed of either case of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the service fee deposit will be refunded.

 

Client cancellation

If the client terminates the contract for any reason other than ‘Force Majeure’ cancellation fees will apply. Please see for a full breakdown. Cancellation fees will be due to the artist within seven working days of cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

 

If the Artist secures a booking for the cancelled date with a That Amazing Wedding the value of the booking (minus service fee deposit) can be set off against the cancellation fee.

In the event of client cancellation That Amazing Wedding will attempt to fix a booking for the artist for the date. That Amazing Wedding however cannot guarantee a booking, therefore the artist is allowed to use alternative sources to fill this date.

In the event of client cancellation due to ‘Force Majeure’ the booking deposit will be refunded.

 

Artist Cancellation

The Artist has no authority to cancel the booking for any reason other than ‘Force Majeure’.

In the event of ‘Force Majeure’ the artist must notify That Amazing Wedding as soon as possible. The agent will make every reasonable attempt at finding a suitable and relevant replacement artist at a similar cost. Should this not be possible, That Amazing Wedding will refund the service fee deposit paid.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay That Amazing Wedding an administration fee, equivalent to the value of the booking deposit, within seven days.

The artist would also be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, That Amazing Wedding would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would not refund the service fee deposit already paid by the client, but would transfer this to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to these Terms and Conditions.

If payment of cancellation fees is not made by the artist within 14 days the debt may be passed to a debt recovery firm by That Amazing Wedding.

 

Force Majeure

Force Majeure occurs where either party is unable to comply to the contractual obligations set out in these Terms and Conditions due to a reason out of it’s control. This could be an act of nature (earthquake, fire, flood, hurricane, storm or any other natural disaster), illness or death, accident, war, terrorism, epidemic, national calamity, civil commotion, order of Government or Local Authority having jurisdiction in the matter, changes in law or foreign government policy.

In the circumstance of Force Majeure the affected party shall have to prove it, providing evidence that they took out any action to prevent the circumstance from happening. When proven cancellation fees will apply.

Changing a booking

Find out when and how you can change, cancel, or get refunded for a booking

What is That Amazing Wedding's Refund Policy?

Cancellation

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. That Amazing Wedding must be informed of either case of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the That Amazing Wedding service fee will be returned.

 

Client Cancellation

If the client terminates the contract for any reason other than ‘Force Majeure’ cancellation fees will apply. Cancellation fees will be due to the artist within seven working days of cancellation.

Cancellation fee breakdown:

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

 

If the artist secures a booking for the cancelled date with a That Amazing Wedding agent the value of the booking (minus the service fee) can be set off against the cancellation fee.

In the event of client cancellation That Amazing Wedding will attempt to fix a booking for the artist for the date. That Amazing Wedding however cannot guarantee a booking, therefore the artist is allowed to use alternative sources to fill this date.

In the event of client cancellation due to ‘Force Majeure’ the booking deposit will be refunded.

 

Artist Cancellation

The Artist has no authority to cancel the booking for any reason other than ‘Force Majeure’.

In the event of ‘Force Majeure’ the Artist must notify That Amazing Wedding as soon as possible. That Amazing Wedding will make every reasonable attempt at finding a suitable and relevant replacement Artist at a similar cost. Should this not be possible, the service fee will be refunded.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay That Amazing Wedding an administration fee, equivalent to the value of the service fee, within seven days.

The artist would also be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, That Amazing Wedding would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would not refund the service fee already paid by the client, but would transfer this to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to the Terms and Conditions.

If payment of cancellation fees is not made by the artist within 14 days the debt may be passed to a debt recovery firm.

Can I make changes to a pending booking request?

Yes. If the booking hasn’t been confirmed by contract, you can amend your requirements and a revised contact can be distributed.

Do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by how recently you made the booking and how close to the performance date your booking is at the time of your cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

How do I cancel my booking?

You can cancel a booking any time before or during your booking date. Please ensure you have read the That Amazing Wedding cancellation policy in advance. To cancel a booking contact us.

Cancelling a booking

Learn what to do if you or your act needs to cancel. Find out what the different cancellation policies are, and whether you can get a refund.

Cancelling a booking

Do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by how recently you made the booking and how close to the performance date your booking is at the time of your cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

What is That Amazing Wedding's Refund Policy?

Cancellation

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. That Amazing Wedding must be informed of either case of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the That Amazing Wedding service fee will be returned.

 

Client Cancellation

If the client terminates the contract for any reason other than ‘Force Majeure’ cancellation fees will apply. Cancellation fees will be due to the artist within seven working days of cancellation.

Cancellation fee breakdown:

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

 

If the artist secures a booking for the cancelled date with a That Amazing Wedding agent the value of the booking (minus the service fee) can be set off against the cancellation fee.

In the event of client cancellation That Amazing Wedding will attempt to fix a booking for the artist for the date. That Amazing Wedding however cannot guarantee a booking, therefore the artist is allowed to use alternative sources to fill this date.

In the event of client cancellation due to ‘Force Majeure’ the booking deposit will be refunded.

 

Artist Cancellation

The Artist has no authority to cancel the booking for any reason other than ‘Force Majeure’.

In the event of ‘Force Majeure’ the Artist must notify That Amazing Wedding as soon as possible. That Amazing Wedding will make every reasonable attempt at finding a suitable and relevant replacement Artist at a similar cost. Should this not be possible, the service fee will be refunded.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay That Amazing Wedding an administration fee, equivalent to the value of the service fee, within seven days.

The artist would also be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, That Amazing Wedding would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would not refund the service fee already paid by the client, but would transfer this to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to the Terms and Conditions.

If payment of cancellation fees is not made by the artist within 14 days the debt may be passed to a debt recovery firm.

How do we come to a resolution?

In the circumstances of either party wishing to make a complaint, it should be made in writing, via That Amazing Wedding, within 30 days. That Amazing Wedding will liaise with both parties with the intention of reaching a sufficient outcome. Should this be unsuccessful or the matter cannot be resolved, both parties should seek legal advice. That Amazing Wedding is not responsible for the client or artist’s failures.

Full payment must still be made to the artist even upon complaint.

Any dispute made regarding a change to the contract or performance that were agreed by both the client and artist, but not discussed with That Amazing Wedding is to be dealt with directly between the client and artist.

How do I cancel my booking?

You can cancel a booking any time before or during your booking date. Please ensure you have read the That Amazing Wedding cancellation policy in advance. To cancel a booking contact us.

What is That Amazing Wedding's cancellation policy?

Cancellation

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. That Amazing Wedding must be informed of either case of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the service fee deposit will be refunded.

 

Client cancellation

If the client terminates the contract for any reason other than ‘Force Majeure’ cancellation fees will apply. Please see for a full breakdown. Cancellation fees will be due to the artist within seven working days of cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

 

If the Artist secures a booking for the cancelled date with a That Amazing Wedding the value of the booking (minus service fee deposit) can be set off against the cancellation fee.

In the event of client cancellation That Amazing Wedding will attempt to fix a booking for the artist for the date. That Amazing Wedding however cannot guarantee a booking, therefore the artist is allowed to use alternative sources to fill this date.

In the event of client cancellation due to ‘Force Majeure’ the booking deposit will be refunded.

 

Artist Cancellation

The Artist has no authority to cancel the booking for any reason other than ‘Force Majeure’.

In the event of ‘Force Majeure’ the artist must notify That Amazing Wedding as soon as possible. The agent will make every reasonable attempt at finding a suitable and relevant replacement artist at a similar cost. Should this not be possible, That Amazing Wedding will refund the service fee deposit paid.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay That Amazing Wedding an administration fee, equivalent to the value of the booking deposit, within seven days.

The artist would also be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, That Amazing Wedding would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would not refund the service fee deposit already paid by the client, but would transfer this to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to these Terms and Conditions.

If payment of cancellation fees is not made by the artist within 14 days the debt may be passed to a debt recovery firm by That Amazing Wedding.

 

Force Majeure

Force Majeure occurs where either party is unable to comply to the contractual obligations set out in these Terms and Conditions due to a reason out of it’s control. This could be an act of nature (earthquake, fire, flood, hurricane, storm or any other natural disaster), illness or death, accident, war, terrorism, epidemic, national calamity, civil commotion, order of Government or Local Authority having jurisdiction in the matter, changes in law or foreign government policy.

In the circumstance of Force Majeure the affected party shall have to prove it, providing evidence that they took out any action to prevent the circumstance from happening. When proven cancellation fees will apply.

Is the That Amazing Wedding service fee refundable?

The That Amazing Wedding service fee deposit is refundable in the following circumstances:

– if both client and artist wish to mutually cancel a booking.

– if artist cancels their booking, and the client does not book a suitable replacement act through That Amazing Wedding.

– in the instance of Force Majeure.

What if I need to cancel because of an emergency or unavoidable circumstance?

We may be able to give you a refund or waive the penalties if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our Force Majeure Policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.

 

Circumstances that require documentation

Death of a host, guest, or their immediate family member. You’ll be asked to provide one of these documents:

  • Death certificate
  • Obituary
  • News article naming the deceased

Serious illness of a host, guest, or any member of the travelling party. You’ll be asked to provide a general statement from a physician confirming that the person can’t travel. The statement must be dated after the reservation was booked.

Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment. You’ll be asked to provide a copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation.

Severe damage to the venue that makes it unsafe to host a wedding. This doesn’t include planned renovations. You’ll be asked to provide all of the following documents:

  • Proof that the issue is being fixed
  • An estimate of when it will be fixed
  • An invoice for the repairs being done
  • Photos of the damage

Airport and road closures that make it impossible to travel to your destination. This includes closures caused by natural disasters like earthquakes or severe storms. You’ll be asked to provide a notice of the road closure, or notice of the airport closure and proof that the flight was canceled.

 

Circumstances that require special review

There’s no required documentation for these circumstances, but our specialised team will review each case to confirm that you’re directly affected.

Changes to visa or passport requirements that make it impossible to travel to the wedding destination. This doesn’t include lost or expired travel documents.

Natural disasters that prevent the act from travelling to or from the destination, or that make it unsafe to host a wedding party. Examples include:

  • Severe storms
  • Earthquakes
  • Flooding
  • Tornados
  • Tsunamis
  • Wildfires
  • Blizzards or severe winter storms

Endemic disease or illness that suddenly affects a region or an entire group of people. This doesn’t include existing diseases that are associated with an area—for example, malaria in Thailand or dengue fever in Hawaii. Examples of endemic disease include:

  • Ebola
  • Zika
  • Chagas disease

What to do next

If you’ve confirmed your circumstance meets the requirements above, first cancel your reservation and then contact us to file a claim. We’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case. Claims must be submitted within 14 days of the force majeure.

My host needs to cancel

What happens if my act cancels my booking?

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. 

That Amazing Wedding must be informed of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the service fee deposit will be surrendered.

In the event of ‘Force Majeure’ the Artist must notify That Amazing Wedding as soon as possible. That Amazing Wedding will make every reasonable attempt at finding a suitable and relevant replacement artist at a similar cost. Should this not be possible, That Amazing Wedding will refund the service deposit paid.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, the agent would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would transfer the service fee deposit to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the service fee deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to the terms and conditions of the booking contract.

What is That Amazing Wedding's cancellation policy?

Cancellation

Termination of the contract is not allowed by either the client or artist, except in the case of ‘Force Majeure’, or unless both parties mutually agree to cancel the booking. Written evidence will be required from both the client and artist. That Amazing Wedding must be informed of either case of cancellation immediately, and will inform the affected party as soon as possible after receiving the information.

In the event of mutual cancellation by both parties the service fee deposit will be refunded.

 

Client cancellation

If the client terminates the contract for any reason other than ‘Force Majeure’ cancellation fees will apply. Please see for a full breakdown. Cancellation fees will be due to the artist within seven working days of cancellation.

Cancellation fee breakdown

Cancellation Timescale Cancellation Fee
More than 365 days before event Nil
Less than 48 hours after confirmation, 8 or more days before the event Nil
Less than 48 hours after confirmation within 7 days of the event Full Fee
More than 90 days before event 60% of Full Fee
Between 61-90 days before event 80% of Full Fee
60 days or less before event Full Fee

 

If the Artist secures a booking for the cancelled date with a That Amazing Wedding the value of the booking (minus service fee deposit) can be set off against the cancellation fee.

In the event of client cancellation That Amazing Wedding will attempt to fix a booking for the artist for the date. That Amazing Wedding however cannot guarantee a booking, therefore the artist is allowed to use alternative sources to fill this date.

In the event of client cancellation due to ‘Force Majeure’ the booking deposit will be refunded.

 

Artist Cancellation

The Artist has no authority to cancel the booking for any reason other than ‘Force Majeure’.

In the event of ‘Force Majeure’ the artist must notify That Amazing Wedding as soon as possible. The agent will make every reasonable attempt at finding a suitable and relevant replacement artist at a similar cost. Should this not be possible, That Amazing Wedding will refund the service fee deposit paid.

If the artist cancels for any reason not covered in ‘Force Majeure’ the client may seek guidance and pursue legal action against the artist.

The artist would be liable to pay That Amazing Wedding an administration fee, equivalent to the value of the booking deposit, within seven days.

The artist would also be liable to pay the difference in performance costs between their fee and the replacement artist’s performance fee, up to a maximum of 20% difference.

In the event of the artist cancelling, That Amazing Wedding would make every effort to find a suitable replacement artist at a similar cost. If this is successful and the client agrees to the replacement artist, That Amazing Wedding would not refund the service fee deposit already paid by the client, but would transfer this to the new booking. The remaining balance due would be to the value of the replacement artist’s usual fee minus the deposit already paid.

The client has the right to reject any possible replacement artists, but once verbally confirmed the client is bound to these Terms and Conditions.

If payment of cancellation fees is not made by the artist within 14 days the debt may be passed to a debt recovery firm by That Amazing Wedding.

 

Force Majeure

Force Majeure occurs where either party is unable to comply to the contractual obligations set out in these Terms and Conditions due to a reason out of it’s control. This could be an act of nature (earthquake, fire, flood, hurricane, storm or any other natural disaster), illness or death, accident, war, terrorism, epidemic, national calamity, civil commotion, order of Government or Local Authority having jurisdiction in the matter, changes in law or foreign government policy.

In the circumstance of Force Majeure the affected party shall have to prove it, providing evidence that they took out any action to prevent the circumstance from happening. When proven cancellation fees will apply.

Your account

Your profile

Manage your account settings, including making changes to your password, profile, and venue location.

How do I edit my venue location?

You can update your venue location at any time on That Amazing Wedding. On arrival to the site a pop up box will appear for you to input your venue postcode. If you want to search for acts travelling to a different postcode, look to the right of the window, and you will see a thin pink box which says ‘Update Address’. Click on this and you’ll be able to amend the post code for your venue.

How do I create an account?

If you don’t have a That Amazing Wedding account yet, go to thatamazingwedding.com and click Sign Up.

You can sign up using your email address, Facebook account or Google account. Signing up and creating a That Amazing Wedding account is free.

You will also be prompted to sign up on enquiry if you haven’t already done so.

How do I deactivate or delete my account?

To delete or deactivate you account, contact us.

How do I reset my password?

If you’ve forgotten your password or are having trouble logging in to your That Amazing Wedding account, click ‘forgot password’ on the login page.

Become a supplier

Becoming a wedding music supplier

How do I create a listing on That Amazing Wedding?

You can create an act profile by signing up to That Amazing Wedding and selecting ‘Artist’ from the drop down menu in the sign up process. After you sign up, click ‘Add an Act’ and you will be taken through the signup process to add all of your promotional content.

That Amazing Wedding will be in touch if further information is needed, and will let you know when your act is live.

What are the artist's responsibilities on That Amazing Wedding?

Responsibilities of the artist

The Artist is fully responsible for all matters below.

The artist must ensure that they are under no obligation to another performance/booking that may hinder/interfere with their booking prior to signing the contract.

The artist will endeavour to perform to the utmost highest quality, in the same manner as is represented by That Amazing Wedding in the artist’s promotional material.

The artist must provide all relevant equipment required to perform their act to the highest standard. This equipment must be annually PAT tested, with certificates available for inspection upon every booking.

The artist must hold Public Liability Insurance of minimum £1,000,000 cover, with certificates available for inspection upon every booking.

The Artist shall not drink alcohol excessively (prior, during or post performance).

The Artist shall not use illegal drugs at the event venue, or at all on the day of the event.

The Artist shall dress suitably for the occasion, in agreement with the clients’ requests.

The artist will always remain courteous and polite to the client, the venue staff and the agent throughout the entire booking process, not harming or damaging any reputation between the parties.

The fully-inclusive fee agreed by the artist, that is specified in the Contract for the performance, is not subject to change.

The artist is not employed by That Amazing Wedding and is therefore fully responsible for their own accounting and legal contributions.

The artist must contact the client in advance of the event (usually four weeks in advance). This will be to ensure all contracted details are correct and to finalise finer details, such as dress code, refreshments, payment, invoices, parking and performance requests.

The artist must only display/hand out That Amazing Wedding’s promotional material at the contracted event, also referring all future bookings, enquiries or clients to the Agent. If the Artist fails to comply they will be removed from That Amazing Wedding and will be liable to pay all cancellation fees for future confirmed bookings.

 

The use of dep, deputy or alternative performers

The artist should make use of their standard line-up as represented in all promotional material, unless the need arises to use an alternative performer due to unforeseen circumstances. In this instance the artist will have suitable dep, deputy or alternative performers available to cover all parties within the act. These performers should have equal ability and competence, and represent the artist in the same style as displayed in all promotional material. The artist holds the right to use one or more alternative performers without notifying the client.

The artist must use an alternative performer rather than cancelling a booking. On this occasion a reduction in fee is not applicable, unless the artist being replaced is a celebrity figure.

All artist line-ups are subject to change without prior notice, unless the booking is of a celebrity figure.

Partners and community

That Amazing Wedding community

Ways to browse the The Amazing Wedding community.

What social media platforms is That Amazing Wedding on?

We’re on Twitter, Instagram and Pinterist. Facebook to come soon!

What's a briefing guide?

A briefing guide is something we’ll send you on confirmation of a booking. You can use it to ensure you and your act are crossing all the t’s and dotting all the i’s to make sure everything runs like clockwork on your special day.

Sound limiters

Find out what sound limiters are, why venues have them, and how best to work with them.

What's a sound limiter?

A sound limiter is a device usually installed into a venue which has a purpose of ensuring sound does not go beyond a certain level. These are in place usually because there are neighbours nearby, and the venue has these limiters to prove they are adhering to agreed levels set by the council in order to keep trading business.

Sometime the acts need to plug their equipment into the sound limiter, and sometimes if the act goes above the sound limiter level the power to the whole venue can be cut off.

It is worth checking with your venue before you book to see if they have a sound limiter and if so, what the dB level is. There are acts on That Amazing Wedding that cater to sound limiters, though some acts cannot. It is the clients responsibility to check whether a venue has a sound limiter before booking an act.

Wedding planners

Find out what benefits That Amazing Wedding can offer wedding planners.

I'm a wedding planner, can I get a discount?

We offer a loyalty scheme for wedding planners. After three bookings made within a year, a 25% reduction in the service fee can be applied.